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Complaints Handling

£20 + VAT

Our Complaints Handling course will ensure you gain new knowledge on handling complaints in the correct way, this will impact your business/workplace in a positive way and will reduce the risk of lost custom. This course will give you a greater insight into how you can handle complaints and how to reduce the number you receive.

What does this mean?



Course description

This course includes the option to play audio at no extra cost!

All about this Complaints Handling Course

Receiving a complaint can be daunting, especially if things escalate quickly. But there are ways to turn things around. If done right, the original complaint may even earn a great review, renewed loyalty from your customer or service user, and even positive attention on social media channels.

Our Complaints Handling course will ensure you gain new knowledge on handling complaints in the correct way, this will impact your business/workplace in a positive way and will reduce the risk of lost custom.

Throughout the course, examples/case studies will be included.

You will start the course by being introduced to complaint handling, what a complaint is, the consequences of poor complaint handling and an example of a complaint being handled well and an example of a complaint being handled badly.

You will then look at how to handle a complaint in person, on the telephone, via letters, through email or social media and what skills are needed to handle these well.

The course will end by exploring how to investigate and handle customer complaints and how this can benefit the company by reducing the number of complaints you receive in the future.

In order to complete the course, you must achieve 80% or more in the final multiple choice quiz.

You will earn 3 CPD points on completion of the course, this course will take around 3 hours to complete and the certificate will last for two years.

  • Fully CPD registered
  • Completed online with instant downloadable certificate
  • Fully printed certificate posted next day
  • Suitable for all industries
  • Complete the online multiple choice assessment as many times as you need to pass

Units covered

  • Unit 1 – Introduction to complaint handling – In the first unit of our complaint handling course, you will explore what a complaint is, the consequences of poor complaint handling, and an example of a complaint being handled well and an example of a complaint being handled badly.
  • Unit 2 – Handling complaints in person, on the telephone and in letters – In this unit you will explore how to handle a complaint in person, on the telephone or in letters, you will explore the techniques that should be used to handle these types of complaints well.
  •  Unit 3 – Handling complaints via email and social media – In this unit you will explore how to handle a complaint via email and social media, you will explore the techniques that should be used to handle these types of complaints well.
  • Unit 4 – Investigating complaints – In the final unit you will consider how your organisation can investigate and handle customer complaints, the steps to carrying out an investigation, how to review your complaint handling process and how to reduce the number of complaints you receive.
How it works

Choose your course and enrol

Get started by selecting your course from our selection of industry qualifications. Each course is crafted by experts in their field and created to the highest standards. Select which courses you need and purchase multiples if you are buying qualifications for more than one person.

Quickly enrol using our one page checkout. Here you can enter all of your details and create your account with your very own password. After your purchase you will be sent an invoice automatically for your records.

Work through your course

Each course is broken down into manageable sections. Work through these at your own pace and learn about each of the topics in the course. We use images, written information, diagrams and other resources to help you get to grips with the content with no hassle.

Our courses are all designed to allow progress without any assistance but our support staff can be contacted if you do need us.

Complete the final quiz

Every course is assessed through a multiple choice quiz. These quizzes use a bank of questions that have multiple options and you need to choose the correct one. You need to answer a specific number of questions correctly to pass the course and get your certificate.

If you don’t pass first time it is no problem. You can attempt the quiz as many times as you need until you pass so there is nothing to worry about.

Get your certificate

As soon as you finish the course, you can download your certificate. This will also be accessible in your account any time you log in. Your certificate includes the course you have studied, your name, the date of completion and a verification number that can be used by future employers to verify that you passed your course.

A digitally printed and hard backed version of your certificate is sent out to you via first class post the day after you pass.

Certificates

Recognised CPD certification

Fully recognised CPD certification


Download and print

Print off a copy immediately once you finish


Next day dispatch

We send out your certificates the day after you pass

cpd certificate


Unique ID included

Unique ID number that can be verified by employers


Printed on 125gsm in full colour

Our certificates look great on your wall


Completion dates included

Never forget when to renew your certification

FAQs

How long does the course take to complete?

This course takes a few hours to complete and you can do this without any restrictions. This means you can buy the course and start at any time. You can also begin your learning, stop and come back to the course to pick up where you left off.

Is this Complaints Handling course accredited?

Yes the course is fully accredited through the CPD Certification Service. They review all of our content to check for quality, depth and that the material is fully up-to-date. Each year our membership with the service is renewed and all courses are thoroughly checked prior to being accredited.

Will I get a certificate when I finish?

Yes, as soon as you finish this course you can immediately download a PDF version of your personalised certificate. We also then send a fully printed copy to you by first class post.

How long does the certificate last?

The certificate after finishing this course lasts for 2 years until expiry which is when we recommend completing the training again. Some industries may require an update to CPD more frequently than this and others may not but, as a standard rule, we recommend completing the Complaints Handling course every 2 years to ensure it is fresh in your mind and you understanding the latest regulations.

What are the benefits of completing this Complaints Handling course online?

By completing this course online you can study in your own time and at your own pace. Having the ability to complete the units at a time to suit you engages your learning much more and enables you to interact and soak up the information easier.

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Complaints Handling
Complaints Handling
£20 + VAT